Privacy Policy

We collect personal data and sensitive personal data (as defined under the IT Rules, 2011), which may include your name, email address, IP address, identification number, phone number and postal address, as well as gender, location, occupation, physical, physiological, genetic, mental, economic, cultural or social identity data, bank account details, your communications with us, reviews you submit, transaction details, and other demographic information provided when you sign up.

Website & cookies

We use cookies to automatically collect technical information about your system and the pages you visit. You can adjust your browser settings to limit cookies, though this may affect how well the site works. Cookies set by our advertising partners are not covered by this policy.

KYC details

To form a business, financial or contractual relationship with you, we may need documents such as address proof, PAN or Voter ID, collected in person or through written or electronic communication. You are responsible for the accuracy of what you provide.

Account information

We collect information when you sign up for updates, follow our social pages, place an order, request a replacement, give feedback, enter a contest, or register for an event we host — including your name, contact details and billing address.

Your information helps us provide a more personalised shopping experience, including to:

• Keep you updated on new collections
• Process orders and facilitate returns
• Handle billing
• Personalise and improve your shopping experience
• Share products and services that may interest you
• Manage your registered account
• Offer and manage gift cards and promotions
• Develop and improve our products and services
• Maintain our user and app-download records
• Protect against fraud and unauthorised activity
• Meet statutory, regulatory and tax obligations
• Understand how people use our site and services

We may publish customer testimonials and reviews, obtaining your consent by email before posting your name alongside your words. To request removal of a testimonial or review, email us using the address under our Terms of Use.

Cookies are small text files exchanged between our servers and your device each time you visit. Session cookies clear when you close your browser; persistent cookies remain until deleted or expired. Most browsers let you control or block cookies, though blocking them may mean re-entering your login details in some areas of the site.

We use non-account-specific cookies to understand site usage and remember preferences such as size, colour or product line, so your visits feel more tailored. You can opt out through your browser settings, and unsubscribe from communications at any time once you have an account.

We work with analytics and advertising partners, including Google Display Network and Facebook, to show relevant houseofviraj.com ads on other sites, measure how effective they are, and avoid repeating the same ad. These partners may set cookies that let them recognise your browser elsewhere online. This helps us understand, in aggregate, how people engage with our site after seeing an ad.

We do not rent or sell your personal information, and we don't use it beyond what's described here without your consent. We may, however, share it:

• With affiliates, employees, agents, franchisees, vendors and trusted partners (such as couriers, hosting and content-delivery providers) under confidentiality obligations
• In aggregated, anonymised form that cannot identify you
• When required by law, regulation, court order, or a request from a law enforcement or judicial authority
• To investigate or prevent illegal activity, fraud, or threats to anyone's safety
• As part of a business sale, merger, or transfer of assets

This website does not knowingly collect sensitive personal data from anyone, and services aimed at users under 18 require parental consent; by using our platform, we treat that consent as given. We may suspend or terminate an account if we learn it belongs to someone under 18 without such consent.

Running our operations may mean your data is stored or processed outside your home country, under different data protection laws. We check that receiving parties comply with applicable data protection rules, and our contracts with overseas service providers require them to safeguard your information appropriately.

You can choose not to share personal information, though this may limit your ability to register or use some features. You can also update your details at any time, and, on request, we will:

• Give you a copy of your personal data
• Correct any errors you identify
• Restrict how we process your data
• Erase your data
• Stop direct communications and processing if you object, except where we have a legitimate interest to continue

We use SSL encryption during transmission and maintain physical, electronic and procedural safeguards, and may request proof of identity before disclosing personal information. Payment card details are stored encrypted on secure servers. No method of transmission or storage is completely secure, and we are not liable for loss caused by hacking, denial-of-service attacks, or similar technologically harmful activity beyond our control. Links to other sites are provided for convenience; please review their own privacy policies, as we are not responsible for them.

We retain personal information for as long as needed to provide our services, meet legal obligations, enforce our contracts, and resolve disputes. Account details are kept while your account exists; customer service records are kept only as long as needed to resolve your query, plus a short period after.

We may update this policy from time to time, and any revision applies from the moment it's published online. Continuing to use our website or services after a change means you accept the update, so we encourage you to check back periodically.